FAQs

Frequently Asked Questions 

1. How many colours are the Puffins currently presented in?

They are currently presented in 12 colours, 6 rich colours and 6 softer pastel colours.

2. Will there be more product types and categories in the future? 

We could surely be covering more categories in the future!

3. In how long will my order be shipped out after it has been placed? 

Our preparation time is at present of 5 to 7 days prior to shipping.However,  we aim to do our best to ship out all orders ASAP in order not to keep you waiting (we really really dislike long processing and shipping times too!).

4. Will you have some interesting collaborations in the future?
Most certainly! We have a lot planned and we are very excited about that!

5. Which email address do I write on, in case I have got any questions?

Please kindly contact us on hi@puffinparis.com, we would love to provide you with a swift answer.

6. What to do if I realised that I made a mistake in the name/delivery address/product choice after I placed the order? 

Please email us on hi@puffinparis.com as soon as you realise it, we will do our best to assist you, especially if the order has not been shipped out yet.

7. How do special orders work?

In order to place a special order with us, please kindly refer to our 'Bespoke orders' section which provides all details on this matter. The time frames for development and preparation can be confirmed individually over email. We will be very pleased to work on such projects with you.

8. What if I want a colour that's different to the ones offered on the website?
 

Please kindly email us on hi@puffinparis.com with your request, or send us a Direct Message on Instagram, we will try our best to accommodate your request.

9. Have you got an Instagram page? 

Yes, sure! It is @puffin_paris, we would love to see you there! 

10. How long does the shipping usually take?

It all depends on the country. Our orders are shipped out from Paris, France. They may take anything from 48 hours in France to 21 days to the furthest destinations, such as Russia, the US etc, by standard post. Express shipping methods will be able to deliver your Puffins to you in a matter of days. Please consult us in order to receive a more precise time frame.

11. Do you guys do gift wraps?

Yes, with pleasure! Please let us know that the order is a gift so that we do not include the receipt with the sum of purchase on it, and wrap your Puffin for you. There is also an option to include a personalised note, please kindly email us on hi@puffinparis.com, as soon as you place the order (to avoid it from being shipped out too quickly), and we will add the note to your package!